Refund policy
═════════════════════════════════════════════════════════════════════════════
SMARTHAL RETURN POLICY
═════════════════════════════════════════════════════════════════════════════
Effective Date: July 2026
Last Updated: July 2026
═════════════════════════════════════════════════════════════════════════════
At SmartHal, we stand behind every product we sell. If you're not completely
satisfied, we offer a hassle-free 15-day return policy.
═════════════════════════════════════════════════════════════════════════════
1. 30-DAY RETURN WINDOW
═════════════════════════════════════════════════════════════════════════════
WHEN CAN YOU RETURN?
• Start Date: The day your product is delivered
• End Date: Exactly 30 days after delivery
• Example: If delivered on July 20, return by August 19
TIMELINE:
• Day 1-15: Easy returns (if the reason is valid)
• Day 15-13: Returns with a reason(Questions will be ask)
• Day 30+: No returns accepted (policy expired)
HOW TO CHECK YOUR DELIVERY DATE:
1. Check your confirmation email
2. Track your order on our website
3. Check your TCS tracking number
4. Contact us if unsure: smarthalofficial@gmail.com
═════════════════════════════════════════════════════════════════════════════
2. CONDITIONS FOR RETURN
═════════════════════════════════════════════════════════════════════════════
FOR RETURN TO BE ACCEPTED, YOUR PRODUCT MUST BE:
A) UNOPENED & UNUSED ✅
• Original packaging completely sealed
• All plastic wrapping/protection intact
• No signs of opening or use
• Battery not charged/used
• Never switched on or tested
B) ORIGINAL PACKAGING INCLUDED ✅
• Original box/carton required
• All included accessories present
• Instruction manual included
• Original warranty card included
• Charger/power cord included (if applicable)
C) ORIGINAL TAGS/LABELS ATTACHED ✅
• Price tags still on product
• Model number stickers intact
• "New" or "Unused" labels if present
• No evidence of previous ownership
D) NO DAMAGE FROM CUSTOMER ✅
❌ Physical damage = Return rejected
❌ Scratches/dents = Return rejected
❌ Water damage = Return rejected
❌ Signs of wear = Return rejected
❌ Drop damage = Return rejected
❌ Misuse damage = Return rejected
E) PROOF OF PURCHASE REQUIRED ✅
You must provide:
• Original order receipt (email confirmation)
• Order number
• Invoice/receipt
• Payment confirmation
═════════════════════════════════════════════════════════════════════════════
3. HOW TO INITIATE A RETURN
═════════════════════════════════════════════════════════════════════════════
STEP 1: CONTACT US
───────────────────
You have 2 options:
Option A - WhatsApp (FASTEST):
• Number: +923019693926
• Message: "I want to return Order #[number]"
• Response time: 5-15 minutes (during business hours)
Option B - Email:
• Address: smarthalofficial@gmail.com
• Subject: "Return Request - Order #[number]"
• Include order number and reason
• Response time: Within 24 hours
STEP 2: PROVIDE RETURN INFORMATION
───────────────────────────────────
You will need to provide:
• Order number
• Product name
• Reason for return (optional)
• Photos of product/packaging (optional for Day 1-10)
• Proof of delivery (order confirmation)
STEP 3: RECEIVE RETURN AUTHORIZATION
──────────────────────────────────────
We will respond with:
• Return Authorization Number (RA#)
• Our return address
• Shipping instructions
• Estimated refund timeline
• Any special handling instructions
Keep the RA# - you'll need it!
STEP 4: SHIP THE PRODUCT BACK
──────────────────────────────
Package the product:
1. Use original box if possible (or similar size box)
2. Wrap product securely in bubble wrap
3. Include all original accessories/manuals
4. Include original receipt/order confirmation
5. Include return authorization number (RA#) on outside of box
6. Shipping method:
- Standard: Rs 200 (3-5 days)
7. Ship to: Samanabad, Lahore, Punjab, Pakistan
(Exact address will be provided when authorizing return)
8. Keep your tracking number!
⚠️ IMPORTANT: YOU PAY RETURN SHIPPING (unless our error or defective)
STEP 5: TRACKING YOUR RETURN
──────────────────────────────
• Use TCS tracking number to monitor package
• It may take 3-5 days for us to receive it
• We will inspect it within 2-3 business days
• You'll receive inspection result via email/WhatsApp
═════════════════════════════════════════════════════════════════════════════
4. INSPECTION & APPROVAL PROCESS
═════════════════════════════════════════════════════════════════════════════
WHEN WE RECEIVE YOUR RETURN:
Step 1 - Verification (1 business day):
├─ Check return authorization number
├─ Verify it matches our records
├─ Confirm within 30-day window
└─ If OK, move to Step 2
Step 2 - Condition Check (1-2 business days):
├─ Unpack and inspect product
├─ Check if unopened/unused
├─ Verify original packaging intact
├─ Confirm all accessories included
├─ Verify original receipt included
└─ Take photos if needed
Step 3 - Decision (1-3 business day):
├─ If ALL conditions met: ✅ APPROVED
│ └─ Proceed to refund (see Refund section)
├─ If conditions NOT met: ❌ REJECTED
│ └─ We'll contact you with reason
│ └─ Option: Partial refund, return item, or keep
└─ You'll be notified via email + WhatsApp
═════════════════════════════════════════════════════════════════════════════
5. NON-RETURNABLE ITEMS
═════════════════════════════════════════════════════════════════════════════
THESE ITEMS CANNOT BE RETURNED:
❌ USED OR OPENED PRODUCTS
• Any product with evidence of use
• Opened packaging
• Used batteries
• Tested electronics
❌ PRODUCTS WITH MISSING PARTS
• Incomplete accessories
• Missing manuals or original packaging
• Tampered or damaged boxes
❌ DAMAGED FROM CUSTOMER MISUSE
• Physical damage from drops
• Water damage
• Burn marks
• Intentional damage
• Modification attempts
❌ ITEMS WITHOUT PROOF OF PURCHASE
• No receipt/order confirmation
• No invoice
• No payment proof
❌ PURCHASES MADE ON FINAL SALE
• Some discounted items marked "Final Sale"
• Clearance items
• Bundle discounts
• Check product listing for "Final Sale" tag
❌ HYGIENE-SENSITIVE ITEMS (Once opened):
• Mosquito rackets/devices
• Cleaning supplies
• Health products
• Any item for health/hygiene once opened
❌ TIME-EXPIRED RETURNS
• Beyond 30-day window
• Day 31 and later
• Exception: Only if defective product
═════════════════════════════════════════════════════════════════════════════════════════
6. EXCEPTIONS - WE PAY RETURN SHIPPING (We return or Refund only in these conditions)
═════════════════════════════════════════════════════════════════════════════════════════
IF THE PRODUCT IS DEFECTIVE OR WE MADE AN ERROR:
Your return shipping is FREE (we pay!):
✅ Product doesn't work (defective)
✅ Wrong product sent
✅ Missing parts/incomplete order
✅ Damaged during shipping
✅ Product completely different from description
✅ Our packaging error
For these cases:
1. Contact us immediately: smarthalofficial@gmail.com
2. Provide photos/description of issue
3. We'll provide prepaid shipping label
4. Return shipping is 100% covered by us
5. Refund processed without restocking fee
═════════════════════════════════════════════════════════════════════════════
7. EXCHANGES (BETTER THAN RETURNS!)
═════════════════════════════════════════════════════════════════════════════
WANT DIFFERENT PRODUCT INSTEAD OF REFUND?
Exchange Process:
1. Contact us: smarthalofficial@gmail.com
2. Request exchange for different product
3. We ship replacement immediately
4. You return original product
5. FREE return shipping (our cost!)
6. Faster than refund + rebuy!
Why Choose Exchange:
✅ Faster process (no refund wait time)
✅ We pay return shipping
✅ Immediate replacement
✅ No need to repurchase separately
═════════════════════════════════════════════════════════════════════════════
8. RETURN REFUND TIMELINE
═════════════════════════════════════════════════════════════════════════════
After return is APPROVED:
Timeline Breakdown:
├─ Package in transit to us: 3-5 business days
├─ Receiving & verification: 1 business day
├─ Inspection: 1-2 business days
├─ Approval decision: 1 business day
├─ Refund processing: 1 business day
├─ Bank transfer: 3-5 business days
└─ Total: 10-15 business days (worst case)
REFUND TO ORIGINAL PAYMENT METHOD:
├─ Credit/Debit Card: 3-5 business days
├─ COD (Cash): Bank transfer within 5-7 business days
├─ JazzCash: 1-2 business days
└─ EasyPaisa: 1-2 business days
Check your account 5-7 days after approval!
═════════════════════════════════════════════════════════════════════════════
9. SPECIAL SITUATIONS
═════════════════════════════════════════════════════════════════════════════
BATCH/BULK ORDERS:
├─ Same 30-day return policy applies
├─ Must return full batch
├─ Individual unit returns not accepted
CUSTOMIZED/PERSONALIZED PRODUCTS:
├─ Non-returnable
├─ Final sale only
├─ No exceptions
CLEARANCE/DISCOUNTED ITEMS:
├─ May have "Final Sale" restrictions
├─ Check product page before purchase
├─ No returns on Final Sale items
═════════════════════════════════════════════════════════════════════════════
10. CONTACT US
═════════════════════════════════════════════════════════════════════════════
Questions about returns?
Email: smarthalofficial@gmail.com
WhatsApp: +923019693926
Phone: +923019693926
Hours: 10 AM - 8 PM (Monday - Saturday)
Address: Samanabad, Lahore, Punjab, Pakistan
We respond within 24 hours!
═════════════════════════════════════════════════════════════════════════════
By purchasing from SmartHal, you acknowledge that you have read and
understood this Return Policy.
═════════════════════════════════════════════════════════════════════════════
═════════════════════════════════════════════════════════════════════════════
SMARTHAL REFUND POLICY
═════════════════════════════════════════════════════════════════════════════
Effective Date: July 2026
Last Updated: July 2026
═════════════════════════════════════════════════════════════════════════════
This Refund Policy explains how we process refunds for returned products and
cancelled orders. Please read carefully to understand your refund options.
═════════════════════════════════════════════════════════════════════════════
1. REFUND ELIGIBILITY
═════════════════════════════════════════════════════════════════════════════
WHAT QUALIFIES FOR REFUND?
✅ ELIGIBLE FOR REFUND:
1. Product returned within 30 days
2. Product in unopened, unused condition
3. All original packaging included
4. Proof of purchase provided
5. Return authorization obtained
6. Defective or damaged products
7. Wrong product sent by us
8. Order cancellation (before shipping)
(Only if description does not match the product then these conditions will be apply)
❌ NOT ELIGIBLE FOR REFUND:
1. Beyond 30-day return window
2. Product opened or used
3. Missing original packaging
4. No proof of purchase
5. Without return authorization
6. Damaged from customer misuse
7. Marked "Final Sale"
8. Already refunded once
═════════════════════════════════════════════════════════════════════════════
2. REFUND INITIATION
═════════════════════════════════════════════════════════════════════════════
TWO WAYS TO GET A REFUND:
METHOD A: RETURN & REFUND
─────────────────────────
1. Return product (see Return Policy for details)
2. We receive and inspect
3. If approved → Process refund
4. Funds return to your account
METHOD B: ORDER CANCELLATION (BEFORE SHIPPING)
────────────────────────────────────────────
1. Contact us within 24 hours of order
2. If not yet shipped, we cancel
3. Full refund processed immediately
4. Funds back within 24-48 hours
═════════════════════════════════════════════════════════════════════════════
3. REFUND TIMELINE - COMPLETE BREAKDOWN
═════════════════════════════════════════════════════════════════════════════
FROM RETURN APPROVAL TO MONEY IN YOUR ACCOUNT:
TOTAL TIMELINE: 5-10 BUSINESS DAYS
Detailed Breakdown:
⏱️ STAGE 1: RETURN AUTHORIZATION (Immediate)
└─ You contact us → We approve return
└─ Time: Same day (within 24 hours)
⏱️ STAGE 2: SHIPPING TO US (3-5 business days)
└─ You ship product back via TCS
└─ Transit time: 3-5 business days
└─ Your responsibility: Ship within 48 hours of authorization
⏱️ STAGE 3: RECEIVING & VERIFICATION (1 business day)
└─ We receive package
└─ Verify order number matches
└─ Check packaging condition
└─ Time: 1 business day after arrival
⏱️ STAGE 4: INSPECTION (1-2 business days)
└─ Open and inspect product
└─ Check conditions met
└─ Verify unopened and unused
└─ Check all accessories included
└─ Time: 1-2 business days
⏱️ STAGE 5: APPROVAL DECISION (1 business day)
└─ Make final determination
└─ Approve or reject return
└─ Notify you of decision
└─ Time: 1 business day
⏱️ STAGE 6: REFUND PROCESSING (1 business day)
└─ Initiate refund to your account
└─ Generate refund reference
└─ Process through payment gateway
└─ Time: 1 business day
⏱️ STAGE 7: BANK TRANSFER (2-5 business days)
└─ Your bank receives refund
└─ Appears in your account
└─ May take extra time on weekends
└─ Time: 2-5 business days (depends on bank)
TOTAL: 10-15 business days (absolute worst case)
TYPICAL: 5-8 business days (most cases)
═════════════════════════════════════════════════════════════════════════════
4. REFUND AMOUNT
═════════════════════════════════════════════════════════════════════════════
FULL REFUND (100%)
──────────────────
You receive: 100% of product price
CONDITIONS:
✅ Product unopened/unused
✅ All original packaging included
✅ All accessories present
✅ Within 30-day window
✅ No signs of damage
EXAMPLE:
├─ You paid: Rs 1,799 (Blender)
├─ Return approved: Rs 1,799 refunded
└─ You receive: Rs 1,799 back
───────────────────────────────────────────
PARTIAL REFUND (80%)
────────────────────
You receive: 80% of product price (20% restocking fee deducted)
CONDITIONS:
⚠️ Product opened but condition good
⚠️ Minimal cosmetic wear
⚠️ All accessories still present
⚠️ No functional damage
EXAMPLE:
├─ You paid: Rs 1,799
├─ Restocking fee (20%): Rs 360
├─ You receive: Rs 1,439
└─ SmartHal keeps: Rs 360
───────────────────────────────────────────
NO REFUND (0%)
───────────────
You receive: Nothing
CONDITIONS:
❌ 30-day window expired
❌ Product damaged from misuse
❌ Missing accessories/original packaging
❌ No proof of purchase
❌ Return not authorized
═════════════════════════════════════════════════════════════════════════════
5. REFUND METHOD
═════════════════════════════════════════════════════════════════════════════
REFUND GOES TO YOUR ORIGINAL PAYMENT METHOD:
CREDIT/DEBIT CARD
──────────────────
Refund Process:
├─ We initiate refund to your card
├─ Card issuer receives request
├─ Takes 3-5 business days
├─ Appears as credit on your statement
├─ Check: May show as "Reversal" or "Refund"
Important Notes:
├─ Your bank may take longer (especially weekend)
├─ Some banks charge a small fee (we don't)
├─ International cards take longer (7-10 days)
└─ Contact your bank if not received in 7 days
CASH ON DELIVERY (COD)
──────────────────────
Refund Process:
├─ You paid by cash at delivery
├─ We provide bank transfer details
├─ You give us your bank account info
├─ We transfer refund to your account
├─ Takes 5-7 business days
Important Notes:
├─ Refund requires your bank account details
├─ We transfer to account holder name only
├─ Provide correct account number
├─ Processing time depends on your bank
JAZZCASH/EASYPAISA
──────────────────
Refund Process:
├─ Refund sent to same wallet
├─ Instant or within 1-2 business days
├─ Check your wallet balance
├─ Money appears as credit
Important Notes:
├─ Fastest refund method
├─ Often instant
├─ Check wallet within 24 hours
└─ Contact wallet support if not received
═════════════════════════════════════════════════════════════════════════════
6. SHIPPING CHARGES POLICY
═════════════════════════════════════════════════════════════════════════════
WHO PAYS SHIPPING?
YOUR RESPONSIBILITY (Customer Pays):
───────────────────────────────────
Standard return (changed mind, don't want):
├─ You pay return shipping: Rs 200 (standard)
├─ OR pay Rs 500 (express for faster)
├─ WE DO NOT DEDUCT from refund
├─ You pay courier directly
EXAMPLE:
├─ Product price: Rs 1,799
├─ You return it (not our fault)
├─ You pay: Rs 200 shipping to us
├─ You receive: Rs 1,799 refund (unchanged)
├─ Your net: Rs 1,799 - Rs 200 = Rs 1,599 out of pocket
OUR RESPONSIBILITY (SmartHal Pays):
──────────────────────────────────
Defective/damaged product returns:
├─ Product not working
├─ Damaged during shipping
├─ Wrong product sent
├─ Missing parts/incomplete
In these cases:
├─ WE PAY return shipping
├─ You get FREE return label
├─ We cover all courier costs
├─ Full refund without deductions
EXAMPLE:
├─ Product price: Rs 1,799
├─ Product defective
├─ We provide free return label
├─ You receive: Full Rs 1,799 refund
├─ Your net: Rs 1,799 in pocket ✅
═════════════════════════════════════════════════════════════════════════════
7. RESTOCKING FEE
═════════════════════════════════════════════════════════════════════════════
WHEN IS RESTOCKING FEE APPLIED?
✅ 20% RESTOCKING FEE IF:
───────────────────────
Product opened but condition good:
├─ Fan turned on once, works fine
├─ Light tested, functions normally
├─ Blender used for 1 minute test
├─ Lamp unboxed, switched on, no damage
└─ Some cosmetic wear visible
Example:
├─ Product: Rs 1,799
├─ Restocking fee (20%): Rs 360
├─ Your refund: Rs 1,439
└─ You lose: Rs 360
❌ NO RESTOCKING FEE IF:
──────────────────────
1. Product completely unopened
2. Defective/non-functional product
3. Wrong product sent by us
4. Damaged during shipping
5. Missing items (our error)
═════════════════════════════════════════════════════════════════════════════
8. CANCELLATION BEFORE SHIPPING
═════════════════════════════════════════════════════════════════════════════
INSTANT REFUND FOR CANCELLATION
If you cancel BEFORE product ships:
├─ Contact us within 24 hours of order
├─ Must be before we ship
├─ We cancel immediately
├─ Full refund processed instantly
├─ Funds back within 24-48 hours
└─ No restocking fee applies!
⚡ FASTEST REFUND OPTION
How to Cancel:
1. Email: smarthalofficial@gmail.com
Subject: "Cancel Order #[number]"
2. WhatsApp: +923019693926
Message: "Cancel Order #[number]"
3. Call: +923019693926
Say: "I want to cancel Order #[number]"
IMPORTANT NOTES:
├─ Only valid BEFORE shipping
├─ After shipped: Use return process
├─ Response within 1 hour during business hours
└─ No questions asked!
═════════════════════════════════════════════════════════════════════════════
9. DISPUTES & UNRESOLVED REFUNDS
═════════════════════════════════════════════════════════════════════════════
REFUND NOT RECEIVED AFTER 7-10 DAYS?
Step 1: CHECK YOUR ACCOUNT
├─ Allow 7-10 business days
├─ Check email for refund confirmation
├─ Check spam folder for notification
├─ Check your bank account (may show differently)
└─ Contact your bank about delayed deposits
Step 2: CONTACT US WITH PROOF
├─ Email: smarthalofficial@gmail.com
├─ Include: Order #, refund date, amount
├─ Provide: Screenshot of refund request
├─ Proof: Email confirmation from us
└─ Bank statement showing no deposit
Step 3: WE INVESTIGATE
├─ Check our system for refund status
├─ Contact payment processor if needed
├─ Ask your bank about delays
├─ Reissue refund if lost in processing
└─ Time: 24-48 hours for resolution
Step 4: RESOLUTION
├─ If refund was sent: We provide proof
├─ If not received by you: Bank issue (contact bank)
├─ If our error: We reissue immediately
├─ If lost in processing: We resubmit
└─ Reissued refunds: 2-5 business days
═════════════════════════════════════════════════════════════════════════════
10. DUPLICATE/FAILED PAYMENTS
═════════════════════════════════════════════════════════════════════════════
ACCIDENTALLY CHARGED TWICE?
What Happened:
├─ Payment failed on first attempt
├─ You tried again
├─ Second payment went through
├─ Now you have 2 charges
└─ Total refund needed
Our Response:
1. We will refund duplicate payment immediately
2. Full amount back to original payment method
3. Process within 24 hours
4. Funds appear within 2-5 business days
How to Report:
├─ WhatsApp: +923019693926
├─ Email: smarthalofficial@gmail.com
├─ Include: Order #, payment confirmation
└─ We resolve within 1 hour!
═════════════════════════════════════════════════════════════════════════════
11. SPECIAL REFUND SITUATIONS
═════════════════════════════════════════════════════════════════════════════
BULK/BATCH ORDERS:
├─ Partial returns not accepted
├─ Must return full batch for refund
├─ Applies to resellers/bulk buyers
PROMOTIONAL/GIFT CARDS:
├─ If purchased with gift card
├─ Refund back to gift card account
├─ Not converted to cash
└─ Can reuse on future purchases
CLEARANCE ITEMS (FINAL SALE):
├─ No refund available
├─ No returns accepted
├─ Check product page before purchase
└─ Clearly marked "Final Sale"
═════════════════════════════════════════════════════════════════════════════
12. CONTACT FOR REFUND ISSUES
═════════════════════════════════════════════════════════════════════════════
For all refund-related questions:
Email: smarthalofficial@gmail.com
WhatsApp: +923019693926
Address: Samanabad, Lahore, Punjab, Pakistan
Hours: 10 AM - 8 PM (Monday - Saturday)
Response Time: Within 24 hours
What to Include:
├─ Order number
├─ Product name
├─ Original purchase price
├─ Reason for return/refund
├─ Proof of purchase (email/receipt)
└─ Order confirmation
═════════════════════════════════════════════════════════════════════════════
By purchasing from SmartHal, you acknowledge that you have read and
understood this Refund Policy.
═════════════════════════════════════════════════════════════════════════════
